Privacy Policy
Last updated: September 12, 2025
1. Introduction
Welcome to Lunax Décor. We are committed to protecting your privacy and handling your data in an open and transparent manner. This privacy policy sets out how we collect, use, process, and disclose your information when you use our website and services.
2. Information We Collect
When you contact us or request a quote, we collect information like your name, email, and phone number.
To provide a quote, we ask for event type, date, venue, guest count, and budget.
We collect anonymous data about how you interact with our website to improve our services.
We use essential cookies to ensure our site functions properly. We do not use third-party tracking cookies.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To communicate with you, create quotes, and deliver our event decoration services.
- To Improve Our Website: To understand how users navigate our site and make it more user-friendly.
- For Communication: To send you important updates about your booking and occasionally, information about our new services (you can opt-out at any time).
4. Data Sharing and Disclosure
Your privacy is important to us. We do not sell your personal data. We may share your information only in the following circumstances:
- With Service Providers: We may share necessary details with trusted partners (like florists or delivery services) to fulfill your booking.
- For Legal Reasons: If required by law, we may disclose your information to comply with a legal obligation or to protect our rights.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your data is stored in secure databases, and we use industry-standard encryption for data transmission.
6. Your Rights
You have the right to access, correct, or delete your personal information. You can also object to the processing of your data. To make such a request, please contact us at privacy@lunaxdecor.com.
You can request to view, update, or delete the data we hold about you at any time by reaching out to our support team.
7. Third-Party Links
Our website may contain links to other websites, like our Instagram page or partner sites. We are not responsible for the privacy practices of these other sites. We encourage you to read their privacy policies.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please do not hesitate to contact us through our contact form or by emailing us directly at privacy@lunaxdecor.com.